Oracle Retail Xstore POS & Omnichannel Support

At OLR, we believe in preventing problems before they occur. Our expert team offers reliable, cost-effective, and flexible support for Oracle Retail customers, safeguarding the health, performance and uptime of their applications.

Supporting thousands of retail locations worldwide, we optimise the performance of your Oracle Retail Applications.

30+

Countries

8,000+

Stores

30,000+

Registers

24/7

Global Support

Oracle Retail solutions we specialise in:

Oracle Retail Point of Sale

Oracle Retail Omnichannel

Xstore Point of Sale

Xmobile Point of Sale

Xoffice

Retail J & ORPOS Upgrades

EFTLink

Oracle Retail Payment Cloud Service

Order Broker (OROB)

Order Management System
(OROMS)

Oracle Customer Engagement (ORCE)

Store Inventory Operations (SIM)

Open Commerce Platform (OCP)

ATG Web Commerce Support & Migration

ENDECA Support & Migration

Supported Technologies

Dedicated Oracle Retail Experts Delivering End to End Support and Solutions

Supporting thousands of retail locations worldwide, we have the experience and expertise to help you achieve optimal performance of your Oracle Retail applications.

OLR provides support for all Oracle Retail solutions, including Xstore point-of-sale, Merchandising System (RMS), Merchandising Foundation Cloud Service (MFCS) and so on.

Our globally dispersed support teams are available 24/7 to provide efficient and personalised support and advice, ensuring that you receive the help you need when you need it.

Our teams work proactively to ensure maximum uptime, preventing problems before they occur..

We follow ITIL best practices and use DevOps and Agile methodology to deliver small enhancements and advise customers on improving their solutions.

As an Oracle Retail specialist, we run a lean and efficient support operation, passing cost savings directly to our customers.
Our industry-leading best practices are designed to deliver quality, stability, and successful outcomes, overcoming any challenges that you may encounter.

Clients’ Satisfaction

We rely on honest customer feedback, and every 6 months we run a survey on our support team’s performance, with an average score of 9.2 over the past 18 months.

Read our case studies

Application Managed Service Options

When any new system goes live, there’s a critical period where adoption can either succeed or fail.

Hypercare gives you an elevated level of support, making the team an extension of your company’s IT department. This gives your IT department time to focus on specific areas of the business that no one else can do, while OLR AMS team focus on the Oracle application stabilisation.

Once the applications are stable, we naturally transition to a full AMS support model tailored to the customer’s requirements. AMS + is our premier 24/7 service offering that encompasses both minor and major version upgrades, specifically designed for on-prem solutions throughout the support contract duration.