At OLR, we believe in preventing problems before they occur. Our expert team offers reliable, cost-effective, and flexible support for Oracle Retail customers, safeguarding the health, performance and uptime of their applications.
Countries
Global Support
Stores
Registers
Xstore Point of Sale
Xmobile Point of Sale
Self Check-Out
Xoffice
Retail J & ORPOS Upgrades
EFTLink
Oracle Retail Payment Cloud Service
Order Broker (OROB)
Order Management System (OROMS)
Oracle Customer Engagement (ORCE)
Store Inventory Operations (SIOCS/SIM)
ATG Web Commerce Support & Migration
ENDECA Support & Migration
Open Commerce Platform (OCP)
We rely on honest customer feedback, and every 6 months we run a survey on our support team’s performance, with an average score of 9.3 over the past 18 months.
When any new system goes live, there’s a critical period where adoption can either succeed or fail. Hypercare gives you an elevated level of support, making the team an extension of your company’s IT department. This gives your IT department time to focus on specific areas of the business that no one else can do, while OLR Application Managed Services (AMS) team focus on the Oracle application stabilisation.
Once the applications reach a steady state, we seamlessly transition to a full AMS support model, customised to meet your organisation’s specific needs. Our approach is grounded in ITIL best practices and leverages DevOps and Agile methodologies to deliver incremental enhancements and proactive guidance, helping you continuously optimise and improve your solutions.
OLR’s monitoring and alerting solution gives you full visibility across every store, so you can prevent downtime, resolve issues faster or before they even occur, and deliver seamless in-store experiences.
Is your company in need of a retail transformation? What Oracle Retail Systems are you reviewing or planning to use? Are you moving from on-prem to the cloud?
Let’s not wonder, let’s talk!
Get in touch to book a discovery call.
