We don’t just resolve issues, we anticipate them. At OLR, our experts deliver proactive, scalable support that keeps your Oracle Retail Merchandising solutions stable, high-performing, and continuously improving.
Countries
Solutions Supported
Global Support
Merchandising System (RMS)
Merchandising Foundation Cloud Service (MFCS)
Price Management (RPM)
Invoice Matching (ReIM)
Sales Audit (ReSA)
Trade Management (RTM)
Retail Allocation
Retail Integration Cloud Services (RICS)
Retail Insights
Planning & Optimisation
Oracle Golden Gate
Active Retail Intelligence
Store Inventory Operating Cloud Service (SIOCS)
Merchandise Financial Planning
Demand Forecasting
Assortment and Item Planning (AIP)
Assortment and Space Optimization
Category Management (CM)
Macro Space Optimization (MSM)
Advanced Store Clustering
Markdown Optimization (MDO)
Retail Predictive Analytics (RPAS)
Regular Price Optimization (RPO)
Size Profile Optimization (SPO)
Replenishment Optimization
Supporting thousands of retail locations worldwide, we have the experience and expertise to help you achieve optimal performance of your Oracle Retail applications.
OLR provides support for all Oracle Retail solutions, including Xstore point-of-sale, Merchandising System (RMS), Merchandising Foundation Cloud Service (MFCS) and so on.
Our globally dispersed support teams are available 24/7 to provide efficient and personalised support and advice, ensuring that you receive the help you need when you need it.
Our teams work proactively to ensure maximum uptime, preventing problems before they occur..
We follow ITIL best practices and use DevOps and Agile methodology to deliver small enhancements and advise customers on improving their solutions.
As an Oracle Retail specialist, we run a lean and efficient support operation, passing cost savings directly to our customers.
Our industry-leading best practices are designed to deliver quality, stability, and successful outcomes, overcoming any challenges that you may encounter.
We understand that every business has unique requirements and believe that retailers should have the flexibility to choose the technology and deployment model that best suits their business needs and allow to migrate or upgrade when it aligns with their strategy. This is why we provide support for different deployment models, including older versions of Oracle Retail software, even if they are no longer supported by Oracle, giving you complete control over your infrastructure.
We adhere to the ITIL framework, which enables us to effectively manage and resolve incidents and problems while continuously improving the performance and reliability of your infrastructure.
In the rapidly changing world of retail cloud technology, keeping up with the latest updates and releases can be a challenge. At OLR, we're here to provide continuous support that helps your business adapt and operate at its highest capabilities.
Our expert team offers a range of services designed to keep your Oracle Retail solutions running smoothly. From supporting batch issues and DAS integration layers to performing automated regression testing and validation, we'll keep your systems up-to-date with the latest SaaS service and version releases - ensuring that bugs and service interruptions are kept to an absolute minimum.
We rely on honest customer feedback, and every 6 months we run a survey on our support team’s performance, with an average score of 9.2 over the past 18 months.
When any new system goes live, there’s a critical period where adoption can either succeed or fail.
Hypercare gives you an elevated level of support, making the team an extension of your company’s IT department. This gives your IT department time to focus on specific areas of the business that no one else can do, while OLR AMS team focus on the Oracle application stabilisation.
Once the applications are stable, we naturally transition to a full AMS support model tailored to the customer’s requirements.
TRANSFORM YOUR DIGITAL PROJECTS
Is your company in need of a retail transformation? What Oracle Retail Systems are you reviewing or planning to use? Are you moving from on-prem to the cloud?
Let’s not wonder, let’s talk!
Get in touch to book a discovery call.
