At OLR, we believe in preventing problems before they occur. Our expert team offers reliable, cost-effective, and flexible support for Oracle Retail, Jumpmind and Kibo customers, safeguarding the health, performance and uptime of their applications.
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Global Support
OLR provides support for all Oracle Retail solutions, including Xstore point-of-sale, Merchandising System (RMS), Merchandising Foundation Cloud Service (MFCS) and so on.
Our globally dispersed support teams are available 24/7 to provide efficient and personalised support and advice, ensuring that you receive the help you need when you need it.
Our teams work proactively to ensure maximum uptime, preventing problems before they occur.
We follow ITIL best practices and use DevOps and Agile methodology to deliver small enhancements and advise customers on improving their solutions.
As a retail specialist, we run a lean and efficient support operation, passing cost savings directly to our customers.
Our industry-leading best practices are designed to deliver quality, stability, and successful outcomes, overcoming any challenges that you may encounter.
OLR was able to leverage their partnership with Oracle to engage their teams and product experts and provide the solutions that were needed for a successful deployment.
Eric Coker, Barnes & Noble College
Very pleased with how quickly OLR responds and how they have dug in to solve problems our previous support vendor basically told us we had to live with.
As with most retailers, the pandemic hit hard, but we are steadily reopening our stores. We certainly appreciate OLRs partnership and patience!
We rely on honest customer feedback, and every 6 months we run a survey on our support team’s performance, with an average score of 9.3 over the past 18 months.
Contact us today to learn more about how our OLR Managed Services for Oracle Retail can help you protect and maximize your investment.
