Order Management System (OMS) Integration Services
We help you achieve the order accuracy, delivery confidence and single view your teams need, no matter how many systems sit behind them.
Why OLR?
Built for retailers whose complexity outgrew their architecture
As retailers scale across channels, warehouses and fulfilment partners, most out-of-the-box OMS platforms start to strain. We build order management that holds up under real-world complexity, split shipments, returns, inventory visibility, without forcing your operations to bend to the software.
Capabilities
Built for complex retail environments
Oracle Retail and Kibo OMS expertise
End-to-end implementation and integration
Retail-led workflow and business-rule design
Go-live, hypercare and long-term optimisation
Is order management holding your operation back?
The warning signs are usually operational before they become technical. We help retailers fix the architecture, integrations and workflows behind them.
Fragmented systems & data silos
Orders, inventory and customer data spread across ERP, POS, eCommerce, CRM and 3PL, with no single source of truth.
Inconsistent data across every team
No real-time inventory visibility
Inventory from different systems, requiring constant reconciliation. Retailers can't see true available stock across all locations.
Overselling · Stockouts · Cancellations
Complex fulfilment & routing
Ship-from-store, warehouse, 3PL, BOPIS, curbside, drop-ship vendors — deciding where and how to fulfil each order is increasingly complex.
Wrong routing = higher cost + slower delivery
Manual processes & inefficiency
Excel-based workflows, manual payment and refund flows, manual order status updates — all introducing errors, delays and cost.
Errors · Delays · Rising operational cost
Poor customer visibility
Customers expect real-time tracking. Lack of visibility into order status, 3PL updates & delivery confirmation drives contact centre volume.
"Where is my order?" at scale
Returns & exception complexity
Returns require financial accuracy, inventory updates and customer communication, all in one coordinated flow.
Delayed refunds · Inaccurate stock · Complaints
Why OLR?
What retailers need — and how OLR delivers it
The two questions every OMS project starts with. Here's how we answer both.
Requirements
What an OMS needs to do
The foundation of every order
Real-time inventory visibility — one accurate view of stock across stores, warehouses and channels, with no overselling.
Order orchestration and routing — every order reaching the right fulfilment point automatically, every time.
Omnichannel fulfilment — BOPIS, ship-from-store, quick commerce and marketplaces (Dropship) as one connected flow.
Customer service visibility — a single order view so CS teams resolve issues without chasing systems.
Reverse logistics control — returns tracked as closely as shipments, so inventory stays trustworthy.
OLR Approach
How OLR makes it happen
What we actually do, project by project
Platform configuration — Oracle or Kibo set up around your real order lifecycle, not a generic template.
Workflow and business-rule design — routing, allocation and exception rules mapped to your commercial goals.
Data validation — order, inventory and customer data checked before it drives a live decision.
Cross-team adoption — merchandising, ops, CS, finance and warehouse teams on one way of working.
Dependable reporting — visibility the business can actually act on and trust.
HOW WE WORK
A three-phase approach, built for live retail environments
Every OLR engagement follows the same structured method, so you know what's happening at every stage, and nothing gets touched in your live systems without a plan.
01 — Discover
We map your current architecture, integrations and order flows against where the business actually needs them to be.
- Integration and architecture assessment
- Data quality and workflow audit
- Target-state and gap analysis
02 — Integrate
Platform configuration, integrations and workflow logic, designed around your live commercial and trading calendar.
- Oracle or Kibo configuration
- ERP, POS, WMS, 3PL and marketplace integration
- Business-rule and routing design
03 — Sustain
Go-live, hypercare, managed services and continuous improvement, so your OMS stays optimal as the business evolves.
- Go-live and hypercare support
- Managed services and SLA-backed support
- Continuous improvement and roadmap
Where the right configuration changes the outcome
These are the scenarios where connected data, clear workflow logic and reliable exception handling make the biggest difference.
Ship from store
Use store inventory as a fulfilment node without turning store teams into a warehouse operation.
- Live store-level stock visibility
- Routing rules balancing distance, stock and cost
- Simple pick, pack and handoff workflows
Returns and BOPIS
Keep refunds, inventory updates and customer communication aligned throughout the reverse journey.
- Immediate inventory reinstatement
- Exception handling for damaged or incorrect items
- Tracked reverse logistics and financial reconciliation
Customer service
Give agents one dependable view of order status, fulfilment and exceptions.
- Single order view across channels
- Status visibility from order to delivery
- Clear escalation and resolution paths
Marketplace and drop-ship
Make third-party stock and fulfilment feel like one consistent customer journey.
- Vendor and marketplace feed reconciliation
- Tracking and status brought back into the OMS
- Automated handling of delays, stockouts and SKU mismatches
Integration
Where OMS meets the rest of your stack
An OMS is only as good as what it’s connected to. Here’s where integration usually gets hard and how we handle it
ERP
Your ERP runs the back office; OMS needs live financial and inventory truth from it without becoming dependent on its batch cycles.
How we solve it: Define what needs to be real-time versus what can stay on ERP's native schedule, so the OMS never acts on stale data.
POS
Multiple POS estates — from acquisitions, regional rollouts, or store-system age — rarely speak the same language.
How we solve it: Normalise store-level stock and transaction data into one model the OMS can route against.
eCommerce & marketplaces
Every channel has its own idea of what "in stock" and "order confirmed" mean.
How we solve it: One inventory and order truth feeding every channel, so a sellout on one doesn't become an oversell on another.
3PL & drop-ship vendors
External fulfilment partners each have their own systems, SLAs and failure points.
How we solve it: Integration built to absorb vendor inconsistency without it becoming the customer's problem.
WMS
Warehouse execution and order orchestration need to agree on what's committed versus what's just been picked.
How we solve it: Clear handoff points so the OMS always knows the true state of a fulfilling order.
Peak trading
Every integration above still has to hold when volume is ten times higher than a normal Tuesday.
How we solve it: Fallback routing for when a preferred location runs out mid-surge, and visibility into bottlenecks as they form.
Order Management Systems we support:
ORACLE RETAIL
We have been a proud Oracle Retail partner for 25+ years. With a track record of successfully delivering 300+ digital transformation projects for global retailers, OLR's expertise and methodology are here to empower you in building and optimising a robust and profitable sales engine.
KIBO COMMERCE & OMS
Kibo brings retailers a best-of-breed composable commerce, subscriptions and order management solution (B2C and B2B), giving OLR clients the flexibility to address changing commerce needs and improve ROI.
What every engagement includes
Clear deliverables from day one
A structured engagement gives stakeholders confidence in scope, ownership, readiness and expected outcomes.
Discovery workshops
Goals, pain points, stakeholders and current state.
Solution architecture
Target design, dependencies and integration model.
Workflow configuration
Routing, allocation, exceptions and returns.
Data validation
Inventory, orders and customer data checked before use.
Testing and readiness
Functional, integration, performance and operational testing.
Training and documentation
Teams prepared to operate and support the new environment.
Go-live support
Deployment planning, cutover and hypercare.
Managed support
Ongoing monitoring, incident resolution and optimisation.
Continuous improvement
Prioritised enhancements based on real operational data.
Modernising your Order Management capabilities?
Enterprise retail is constantly evolving. New fulfilment models, acquisitions, marketplaces and customer expectations place increasing demands on your OMS. We help retailers integrate, optimise and modernise their order management capabilities — without disrupting day-to-day operations.
OMS health checks and optimisation
Integration and architecture consulting
Oracle Retail and Kibo specialists
Managed services and continuous improvement
