9.63/10 — Our Highest Client Satisfaction Score Yet
Twice a year, we ask our clients to give us feedback on our services so we can continuously improve them. We have consistently received excellent feedback, but this mid-year survey delivered our strongest results to date. Whilst the score is something we are very proud of, the words behind it matter even more:
"The AMS team is tightly integrated into our team and functions as an extension of it. They know our products and our landscape. They are responsive to both small and large issues and persist when our stores do not answer. The team has moved from problem correction to problem identification, resolving issues before they've become issues."
"The OLR team are super responsive and easy to deal with. Overall, I am very satisfied with OLR as a project delivery partner. I regard OLR as an extension of my team."
"The team is extremely well organised and professional. They understand our needs and concerns. They have done a good job identifying potential issues and making us aware."
Clients increasingly see the OLR team not simply as an external support provider, but as an extension of their own technology organisation.
That distinction matters. In enterprise retail, good support cannot be measured only by how quickly a ticket is closed. Retail technology estates are interconnected, business-critical and increasingly complex. Hence, our philosophy is built around prevention over intervention.
We monitor environments for emerging problems using proprietary accelerators, testing changes before they reach stores and providing 24/7 global coverage for when things go wrong. Built over more than 25 years across Xstore Point of Sale, Order Management, and Oracle Retail Merchandising (RMS & MFCS) — and the integrations that connect them — our support is shaped by deep Oracle Retail expertise. We continuously evolve it in line with the latest retail technologies, exploring and implementing AI capabilities into our support operations to improve speed, consistency, and team efficiency.
Thank you to every client who took the time to give us candid feedback, and to the teams across OLR whose work sits behind these results. For retail technology teams whose objective is not simply to resolve more incidents but to create an environment in which fewer of them occur, discover our AMS Playbook or arrange a consultation.
