Monitoring and alerting solution for Oracle Xstore, providing real-time actionable insights on the status of all registers across your global stores, maximizing customer experience and enhancing your brand image.
*Includes the ability to do trend analysis over the last 18 months.
Support teams currently lack a unified view of Xstore and Xoffice environments. This results in a reactive way of working with no historical data.
HAWK will give you complete oversight of your store locations in one dashboard. Collecting data from every Xstore and Xoffice instance, the solution will provide your service desk with real-time store performance information and send alerts if any parameters fall below a threshold.
With easy-to-understand status notifications and alerts, support teams have the power to stop Xstore problems in their tracks. Early identification and resolution gives your Oracle POS maximum uptime; thus saving retail enterprise customers hundreds of support hours.
Global status view: monitors and displays the status of the enterprise store estate.
Detailed store view: dashboard displays of store health with a drill down to individual registers.
Memory availability: monitors free space, an alert is given if a predefined critical threshold is reached in order to avoid future problems with disk space, memory and database.
Running state: allows the monitoring of connection to the server and peripherals e.g. printers, scanners etc. If the connection is not detected or has been lost, an alert is given. It also monitors the processes for Xadmin and Xcentre, whether they are running or are down.
Network: allows the monitoring of internet connection, in case the connection is down, an alert is given.
Certificate expiration: number of days until Oracle Xstore certificate expires.
Replication queue: monitors the number of items that are being sent from the Register to the Server (or vice-versa). If the number of items in the replication queue greatly increases (above a set threshold), it may be a sign that there is a problem because the information is not able to reach the destination.
Disk I/O: it measures the time it takes to perform read or write operations in the physical disk (input/ output). High Disk I/O times may suggest a problem.
Error count: it counts the number of errors happening with Xstore, spikes in error count or high frequency may suggest problems in the system.
Data load deployment: it is the count of items deployed to Xstore from Xoffice, it is the flow of the product information from Xoffice to the Xstore. A high count alerts to possible problems on the deployment of information.
Is your company in need of a retail transformation? What Oracle Retail Systems are you reviewing or planning to use? Are you moving from on-prem to the cloud?
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