At OLR, we believe in preventing problems before they occur. Our expert team offers reliable, cost-effective, and flexible support for Oracle Retail customers, safeguarding the health, performance and uptime of their applications.
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Supporting thousands of retail locations worldwide, we have the experience and expertise to help you achieve optimal performance of your Oracle Retail applications.
OLR provides support for all Oracle Retail solutions, including Xstore point-of-sale, Merchandising System (RMS), Merchandising Foundation Cloud Service (MFCS) and so on.
Our globally dispersed support teams are available 24/7 to provide efficient and personalised support and advice, ensuring that you receive the help you need when you need it.
Our teams work proactively to ensure maximum uptime, preventing problems before they occur..
We follow ITIL best practices and use DevOps and Agile methodology to deliver small enhancements and advise customers on improving their solutions.
As an Oracle Retail specialist, we run a lean and efficient support operation, passing cost savings directly to our customers.
Our industry-leading best practices are designed to deliver quality, stability, and successful outcomes, overcoming any challenges that you may encounter.
We rely on honest customer feedback, and every 6 months we run a survey on our support team’s performance, with an average score of 9.2 over the past 18 months.
When any new system goes live, there’s a critical period where adoption can either succeed or fail.
Hypercare gives you an elevated level of support, making the team an extension of your company’s IT department. This gives your IT department time to focus on specific areas of the business that no one else can do, while OLR AMS team focus on the Oracle application stabilisation.
Once the applications are stable, we naturally transition to a full AMS support model tailored to the customer’s requirements. AMS + is our premier 24/7 service offering that encompasses both minor and major version upgrades, specifically designed for on-prem solutions throughout the support contract duration.
Is your company in need of a retail transformation? What Oracle Retail Systems are you reviewing or planning to use? Are you moving from on-prem to the cloud?
Let’s not wonder, let’s talk!
Get in touch to book a discovery call.
