Terms and Conditions

Website Terms of Use

1. About our Terms

1.1 These Terms explain how you may use this website, olrretail.com and all associate pages (the Site) which is provided by us free of charge.

1.2 You should read these Terms carefully before using the Site.

1.3 By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.

1.4 If you do not agree with or accept any of these Terms, you should stop using the Site immediately.

1.5 If you have any questions about the Site, please contact us by e-mail to marketing@olrretail.com.

2. Definitions

Content - means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site; Terms - means these terms and conditions of use as updated from time to time under clause 12;

Unwanted Submission - has the meaning given to it in clause 6.1;

Acceptable use policy - means the policy attached hereto as Appendix A, which governs your permitted use of the Site;

Site - has the meaning given to it in clause 1.1;

We, us or our - means OLR Group Limited, company registration number 10509546 , with VAT registration number GB777089771 and the registered office of which is at 137 Ireton Avenue, Walton-On-Thames, KT12 1EN. References to us in these Terms also includes our group companies from time to time including e2x Limited, LYQED Limited, and Test Evolve Limited; and

You or your - means the person accessing or using the Site or its Content.

2.1 Your use of the Site means that you must also comply with our Acceptable use policy.

3. Using the Site

3.1 The Site is for your use only.

3.2 You agree that you are solely responsible for:

3.2.1 all costs and expenses you may incur in relation to your use of the Site; and 3.2.2 keeping your password and other account details confidential.

3.3 The Site is intended for use only by those who can access it from within the UK and United States. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.

3.4 We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at marketing@olrretail.com.

3.5 We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

4. Your privacy and personal information

4.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

4.2 Our privacy policy is available at OLRRetail.com

5. Ownership, use and intellectual property rights

5.1 This Site and all intellectual property rights in it including but not limited to any Content are owned by us. Intellectual property rights mean rights such as: copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and our licensors reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.

5.2 Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.

6. Submitting information to the Site

6.1 While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.

6.2 We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.

7. Accuracy of information and availability of the Site

7.1 While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.

7.2 We may suspend or terminate operation of the Site at any time as we see fit.

7.3 Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

7.4 While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.

8. Hyperlinks and third-party sites

The Site may contain hyperlinks or references to third-party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party website does not mean that we endorse that third party's website, products or services. Your use of a third-party site may be governed by the terms and conditions of that third-party site.

9. Limitation on our liability

9.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any: 9.1.1 losses that: (a) we're not foreseeable to you and us when these Terms were formed; or (b) that were not caused by any breach on our part

9.1.2 business losses; and

9.1.3 losses to non-consumers.

10. Events beyond our control

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

11. Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

12. Variation

These Terms are dated (16th November 2018) No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our updated terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

13. Disputes

13.1 We will try to resolve any disputes with you quickly and efficiently.

13.2 If you are unhappy with us please contact us as soon as possible.

13.3 If you and we cannot resolve a dispute using our complaint handling procedure, we will:

13.3.1 let you know that we cannot settle the dispute with you; and 13.3.2 give you certain information required by law about our alternative dispute resolution provider.

13.4 If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.

13.5 Relevant United Kingdom law will apply to these Terms.

Appendix A : Acceptable Use Policy

1. Acceptable use

1.1 We permit you to use the Site only for personal, purposes and primarily for accessing information about us. Use of the Site in any other way, including in contravention of any restriction on use set out in this Policy, is not permitted. If you do not agree with the terms of this Policy, you may not use the Site.

2. Restrictions on use

2.1 As a condition of your use of the Site, you agree: 2.1.1 not to use the Site for any purpose that is unlawful under any applicable law or prohibited by this Policy or our website terms and conditions of use;

2.1.2 not to use the Site to commit any act of fraud;

2.1.3 not to use the Site to distribute viruses or malware or other similar harmful software code;

2.1.4 not to use the Site for purposes of promoting unsolicited advertising or sending spam;

2.1.5 not to use the Site to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information ('phishing');

2.1.6 not to use the Site in any manner that disrupts the operation of our Site or business or the website or business of any other entity;

2.1.7 not to use the Site in any manner that harms minors;

2.1.8 not to promote any unlawful activity;

2.1.9 not to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;

2.1.10 not to use the Site to gain unauthorised access to or use of computers, data, systems, accounts or networks;

2.1.11 not to attempt to circumvent password or user authentication methods; and 2.1.12 to comply with the provisions relating to our intellectual property rights and software contained in our General website terms and conditions of use.

3. Using the OLR name and logo

3.1 You may not use our trade marks, logos or trade names except in accordance with this Policy and our general website terms and conditions of use. Where we give permission to use our trade marks, logos or trade names, you shall do so only in accordance with our brand guidelines.

OLR website Privacy Policy

OLR Website Privacy Policy

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are

This website is operated by OLR Group Limited hereinafter referred to as "OLR". We are an Oracle partner, helping retailers worldwide to address the challenges of an Omni-Channel world.

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of our website, olrretail.com.

Throughout our website we may link to other websites owned and operated by certain trusted third parties to provide further information about our services to you. These other third-party websites may also gather information about you in accordance with their own separate privacy polices. For privacy information relating to these other third-party websites, please consult their privacy policies as appropriate.

Our collection and use of your personal information

We collect personal information about you when you access our website and/or contact us. We collect this personal information from you either directly, such as when you contact us or indirectly, such as your browsing activity while on our website (see 'Cookies' below).

The personal information we collect about you depends on the particular activities carried out through our website. Such information includes:

  • your name, address and contact details

  • details of any feedback you give us by phone, email, post or via social media

  • information about the services we provide to you

We use this personal information to:

  • customise our website and its content to your particular preferences

  • notify you of any changes to our website or to our services that may affect you

  • improve our services

  • provider you with any feedback you request.

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

Our Legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why. The legal bases we may rely on include:

  • consent: where you have given us clear consent for us to process your personal information for a specific purpose

  • contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract

  • legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)

  • legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Further information-the personal information we collect, when and how we use it For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

Transfer of your information out of the EEA We may transfer your personal information to the following which are located outside the European Economic Area (EEA) as follows:

  • United Stated of America in order to answer any commercial or technical queries

  • India in order to answer any technical queries.

Such countries do not have the same data protection laws as the United Kingdom and EEA. Whilst the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to a appropriate safeguards and model clauses (as permitted under Article 46(2)(c), of the General Data Protection Regulation) that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information. If you would like further information, please contact us (see 'How to contact us' below). We will not otherwise transfer your personal data outside of the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Cookies and similar technologies

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions. For further information on our use of cookies [See Cookie policy].

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Marketing

We would like to send you information about products and services, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.

We will only ask whether you would like us and other businesses to send you marketing messages when you tick the relevant boxes when you complete the enquiry form for the first time.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

  • contacting us at marketing@olrretail.com

  • using the 'unsubscribe' link in emails or 'STOP' number in texts

It may take up to 10 working days for this to take place. For more information on your rights in relation to marketing, see 'Your rights' below.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information

  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

  • require us to correct any mistakes in your information which we hold

  • require the erasure of personal information concerning you in certain situations

  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

  • object at any time to processing of personal information concerning you for direct marketing

  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

  • object in certain other situations to our continued processing of your personal information

  • otherwise restrict our processing of your personal information in certain circumstances

  • claim compensation for damages caused by our breach of any data protection laws For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • email, call or write to us

  • let us have enough information to identify you (e.g. account number, user name, registration details),

  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and

  • let us know the information to which your request relates, including any account or reference numbers, if you have them Keeping your personal information secure We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way.

We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: [0303 123 1113].

Changes to this website privacy policy

This website privacy policy was published on 16th November 2018. We may change this policy from time to time, when we do we will update our cookie policy to ensure you are aware of such changes when using our website.

How to contact us

Please contact our Marketing Team if you have any questions about this cookie policy or the information we hold about you. To do this, please either send an email to marketing@olrretail.com, write to 1 London Bridge London SE1 9BG or call 0207 096 1858.

Do you need extra help?

If you would like this website privacy policy in another format (for example: audio, large print, braille) please contact us (see 'How to contact us' above).

Cookie Policy

OLR Cookie Policy

We ask that you read this cookie policy carefully as it contains important information on who we are and our use of cookies or similar technologies on our website. This policy should be read together with our (see our privacy policy above) sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities in the event you have a complaint.

Who we are

This website is operated by OLR Group Limited hereinafter referred to as "OLR". We are an Oracle partner, helping retailers worldwide to address the challenges of an Omni-Channel world. For more information see www.olrretail.com/whoweare

Our website

This cookie policy only relates to your use of our website, olrretail.com Throughout our website we may link to other websites owned and operated by certain trusted third parties who offer services that may be of interest to you. These other third party websites may also use cookies or similar technologies in accordance with their own separate cookie polices. For privacy information relating to these other third party websites, please consult their cookie policies as appropriate.

Cookies

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions. For example, we may monitor how many times you visit the website, your language preferences, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

Our use of cookies

We use cookies on this website to: " recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time); " obtain information about your preferences and use of our website; " carry out research and statistical analysis to help improve our content, and to help us better understand our users' requirements; and " target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; and " make your online experience more efficient and enjoyable. For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Types of cookies

The cookies we place on your device fall into the following categories:

  • Session cookies-these allow our website to link your actions during a particular browser session. These expire each time you close your browser and do not remain on your device afterwards

  • Persistent cookies-these are stored on your device in between browser sessions. These allow your preferences or actions across our website to be remembered. These will remain on your device until they expire, or you delete them from your cache.

  • Strictly necessary cookies-these cookies are essential for you to be able to navigate our website and use its features. Without these cookies, the services you have asked for could not be provided.

  • Performance cookies-these cookies collect information about how you use our website, e.g. which pages you go to most often. These cookies do not collect personally identifiable information about you.

All information collected by these cookies is aggregated and anonymous, and is only used to improve how our website works o Functionality cookies-these cookies allow our website to remember the choices you make (such as your user name, language, last action and search preferences) and provide enhanced, more personal features. The information collected by these cookies is anonymous and cannot track your browsing activity on other websites

The cookies we use

The table below provides more information about the cookies we use and why:

Consent to use cookies

We will ask for your permission (consent) to place cookies or other similar technologies on your device, except where these are essential for us to provide you with a service that you have requested (e.g. to enable you to put items in your shopping basket and use our check-out process). There is a notice on our home page which describes how we use cookies and requests your consent to place cookies on your device. Click here see homepage to see what this form looks like.

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner's webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.

How to contact us

Please contact our Marketing Team if you have any questions about this cookie policy or the information we hold about you. To do this, please send an email to marketing@olrretail.com, write to 1 London Bridge London SE1 9BG or call 0207 096 1858.

Do you need extra help?

If you would like this notice in another format (for example: audio, large print, braille) please contact us (see 'How to contact us' above).

Changes to this policy

This policy was published on 16 November 2018.

We may change this policy from time to time, when we do we will update our cookie policy to ensure you are aware of such changes when using our website.