Application Management Support
With more than 350 stores in the United States, a faithful client base, and witnessing explosive growth, the retailer realised the need for an end-to-end integrated merchandising operations system that could support the company’s growing number of stores and online traffic.
With OLR, Charming Charlie consolidated multiple and complementary service elements under a single service partnership, managed services not only covering Oracle Retail Merchandising, but also Oracle Retail Planning (MFP), EBS Financials, legacy integration, and platform hosting services. This service consolidation allowed a harmonisation of support standards to benefit the business, as well as a reduction in cost due to measurable, added efficiency. An on-going project, Charming Charlie has 24/7 application support from OLR and is confident that critical incidents are immediately addressed, whilst follow-up from the US-based and near-shore consultants during business hours ensures clear communication between the two organisations.
When a retailer goes through an Omni-Channel transformation programme, it is key to have a support provision that can evolve as the transformation progresses.
If you want to find out more about how we can help you with your Oracle Retail and Commerce journey, get in touch.