Charming Charlie

Application Management Support

With more than 350 stores in the United States, a faithful client base, and witnessing explosive growth, the retailer realised the need for an end-to-end integrated merchandising operations system that could support the company’s growing number of stores and online traffic.

With OLR, Charming Charlie consolidated multiple and complementary service elements under a single service partnership, managed services not only covering Oracle Retail Merchandising, but also Oracle Retail Planning (MFP), EBS Financials, legacy integration, and platform hosting services. This service consolidation allowed a harmonisation of support standards to benefit the business, as well as a reduction in cost due to measurable, added efficiency. An on-going project, Charming Charlie has 24/7 application support from OLR and is confident that critical incidents are immediately addressed, whilst follow-up from the US-based and near-shore consultants during business hours ensures clear communication between the two organisations.

When a retailer goes through an Omni-Channel transformation programme, it is key to have a support provision that can evolve as the transformation progresses.

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