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Questions to Ask When Choosing an Implementation Provider

There is no question that a large-scale systems implementation project is full of big decisions. But one of the most critical choices you can make is your implementation partner.

A good implementation has the potential to deliver dramatic business improvements and a high return-on-investment. The following list of questions can serve as a guide in making this important decision.

Focus

• Do you specialize in Oracle® Retail or is it one of multiple practices?
  • OLR specializes in Oracle solutions for retailers.
• What experience do you have with highly-complex integrations?
  • OLR has completed some of the most complex Oracle Retail integrations, and delivered them on-time and on-budget.
• Have you worked within our market segment and Tier previously?
  • We have worked with retailers of all sizes from Tier-1 to Tier-3 within a variety of retail segments from soft lines to grocers.
• Can your implementation provider meet all of your Oracle Retail needs?
  • OLR has a broad offering of solutions for retailers, including hosting services with our Managed Applications Solutions, and OLR Assistsmsupport and optimization services. We provide a complete package that can be tailored to each client.

Success

• How successful have you been in the past?
  • OLR has a 100% success rating, feel free to ask any of our clients. Over the past several years, we are seven-for-seven on our Oracle Retail implementations.
• Were the projects completed on schedule?
  • All of our projects have been completed on schedule.
• What did the final budget look like?
  • All of our projects were delivered within the estimated budgets.
• What references can you provide for past projects?
  • All of our clients, both past and present, are happy to provide details of their satisfaction with OLR's services. To view some of our success stories, please see our Case Studies.
• What sort of options do you offer following the implementation?
  • OLR has a built-in model for post-implementation support with OLR Assist Support Services. We understand that there are many transitions involved in systems implementation projects and we are there when you need us.

Experience

• Which applications and versions have you implemented in the past?
  • OLR supports a full range of Oracle Retail products, e.g. merchandising, planning, and predictive applications. OLR has experience with every single version of Oracle Retail / Retek.
• How will you staff our project?
  • We select our staff based on your project scope and needs; our teams are a cohesive unit with the skills required for the project at hand.
• Will the implementation team remain consistent throughout the project lifecycle?
  • OLR is committed to maintaining a stable and consistent team of consultants throughout the life of the project.

Reliability

• What is your history within the retail solutions industry? How long have you been working with Oracle Retail products?
  • OLR has a long history with Oracle Retail products, as the company was founded by some of the original developers of the Retek application (now Oracle Retail.) We are recognized as one of the world's best integrators for Oracle Retail products.
• Do you currently provide services for previous implementation clients?
  • We have several retailers who have chosen to remain clients through our OLR Assist Support Services offering. We also have clients that have returned to OLR years after their initial implementation for system enhancements and upgrades.
• Do you have a global presence? If so, where are your offices located?
  • OLR is proud to serve all regions from our offices located in Minneapolis (USA), Birmingham (UK) and Adelaide & Melbourne (Australia). Our worldwide presence enables us to deliver superior quality service, anytime day or night.