OLR Assist Support Services
OLR Assist™ support services minimize risk for retailers by providing access to retail application experts dedicated to assisting with your crucial business applications.
Reduce Risk:
Focus on sales, instead of recruiting, training and retaining application support staff.
- OLR Assist support services grant access to an array of experienced consultants working within an established, best-practices framework. We assume responsibility for the training and retention of skilled professionals to free you from the need to maintain a specialized workforce to manage your retail applications.
Reduce Cost:
Leverage the OLR team for lower-cost, predictable-price support.
- Our support solutions are customized to your needs. OLR Assist services include:
- 7x24 batch fault resolution
- 7x24 automated batch monitoring
- Insight into batch performance with daily and monthly reports
- Product support
- 7x24 database fault resolution
- 7x24 database monitoring
- Database trending and analysis
- System optimization
- Ongoing development
Reduce Complexity:
OLR allows clients to worry less about updates, patches, and failed reports and focus on customers and sales.
- Liberate IT by sharing responsibility for integration points and outsourcing the overall risk of system availability and performance.
- OLR's Support Portal consolidates system and application performance information into a single location, including benchmarks, exception information, and recommendations.